Privacy Policy of Hadreen
At Hadreen, we place great importance on protecting the privacy of our users’ data. We are committed to ensuring the confidentiality and security of the information collected and used through our platform. This policy explains how data is collected, used, and shared, as well as users’ rights to control their personal information.

1. Information We Collect
When you use Hadreen services, we may collect different types of data, including:

• Personal Information: such as name, phone number, email address, and delivery address.
• Device and Connection Information: such as device type, operating system, IP address, and in-app browsing activity.
• Order and Transaction Data: such as previous orders, payment methods, and purchase history.
• Location Data: your location may be collected when using delivery services to ensure accurate delivery.
• Communications and Support: any inquiries or messages sent to customer support.

2. How We Use the Information
We use the collected information to improve our services and provide a better user experience, including:

✔ Processing orders and completing deliveries.
✔ Enhancing user experience and developing new features.
✔ Providing customer support and responding to inquiries.
✔ Sending notifications and updates بشأن orders and promotional offers.
✔ Analyzing usage data to improve performance and ensure a smoother experience.
✔ Preventing fraudulent activities and maintaining the security of accounts and transactions.

3. Sharing Information with Third Parties
We respect the confidentiality of our users’ information and do not sell or share it with third parties except in the following cases:

• With delivery partners and merchants to complete and fulfill orders.
• With electronic payment service providers to process payments securely.
• With legal authorities if required by law in response to legal requests or official investigations.
• For improving user experience through analytics and marketing services, while ensuring data encryption and proper use.

4. Data Protection and Security
We take appropriate measures to protect user data, including:

✔ Data encryption to prevent unauthorized access.
✔ Advanced security systems to protect against cyber threats.
✔ Regular system reviews to ensure compliance with best security practices.
✔ Two-factor authentication to secure user accounts.

5. User Rights
You have the right to:

✔ Access your personal data and request a copy of it.
✔ Update or modify your personal information عبر the application.
✔ Request deletion of your account or data permanently.
✔ Disable location tracking from the app settings.
✔ Control or unsubscribe from marketing notifications.

6. Data Retention Policy
We retain user data as long as necessary to provide and improve our services. Upon account deletion request, we will erase data in accordance with applicable laws.

7. Updates to This Policy
We may update this Privacy Policy from time to time. Users will be notified of any significant changes via in-app notifications or email.

8. Contact Us
If you have any questions regarding this Privacy Policy, you can contact the Hadreen support team at:
📧 Email: Fathym1996@gmail.com